We only collect what we need to run your account, fulfil your orders, and support your warranty. We do not sell your personal data, and we keep it protected.
What customer data we collect
Depending on how you use SLiQ, we may collect:
- Account details. Your name, email address, phone number, and password (always stored encrypted, never in plain text).
- Order information. Delivery address, items purchased, order history, and delivery preferences.
- Warranty data. Product model and serial details, purchase dates, and coverage records tied to your purchases.
- Support data. Messages you send us, warranty claims, and returns so we can help and keep a record.
- Technical data. Basic device and session information needed to keep the site secure and working.
How we use account, order, warranty, and support data
Your information is used to deliver the service you expect:
- To create and manage your account and keep you signed in securely.
- To process, pack, deliver, and confirm your orders.
- To register warranties, send reminders, and handle claims.
- To respond to support requests and resolve returns.
- To improve our store, prevent fraud, and meet legal obligations.
Email and notification usage
We send emails that relate to your activity with us, such as order confirmations, delivery updates, warranty reminders, claim updates, and replies to your messages.
Marketing emails are separate and optional. You only receive them if you choose to subscribe, and you can unsubscribe at any time. Service emails about your orders and account are not marketing and are sent as part of providing the service.
Payment data handling
Card payments are processed by a secure third-party payment gateway. We do not store your full card number, expiry, or security code on our servers. For bank transfers we only keep the reference needed to match your payment to your order. For cash on delivery, no payment details are collected online.
Cookies and session usage
We use a small number of cookies and session storage to keep the site functional, for example to remember your cart, keep you signed in, and protect against misuse. These are essential to how the store works. We do not use cookies to build advertising profiles of you.
Data protection and deletion requests
We protect your data with encryption for sensitive fields, access controls, and secure infrastructure. We keep your information only as long as needed for the purposes above or as required by law.
- You can view and update most of your details from your account.
- You can request a copy of the personal data we hold about you.
- You can request deletion of your account and personal data, subject to records we must keep for legal, tax, or warranty reasons.
To make a request, contact us using the details below and we will respond within a reasonable time.
Questions about your privacy?
If you want to access, correct, or delete your data, or simply have a question about how it is handled, reach out and a real person will help.