If an item is faulty, damaged, or not what was described, we will make it right. Change-of-mind returns are also possible within the window, subject to the condition rules below.
Return eligibility
You may request a return if:
- The item arrived damaged, defective, or not working as it should.
- You received the wrong item or a different variation than ordered.
- The item does not match its description on the listing.
- You changed your mind, provided the item is unused and meets the conditions below.
Return time window
Please request a return within 7 days of delivery. For faulty or defective items, the relevant warranty period also continues to apply after this window through a warranty claim.
Tell us as soon as you notice a problem. Faster reporting helps us resolve damaged or wrong-item cases smoothly.
Conditions for returning electronics and accessories
Because these are electronic products, a few conditions keep returns fair for everyone:
- Include the original box, accessories, cables, and any free items.
- For change-of-mind returns, the item must be unused and in resalable condition.
- Keep proof of purchase, such as your order number, available.
- Faulty items can be returned even if opened and used, under the defective process below.
Warranty versus return
These two are different, and knowing which applies saves time:
ReturnWarranty
For wrong, damaged, mismatched, or change-of-mind items shortly after delivery.For genuine faults that appear later, within the product coverage period.
Usually a refund or replacement.Usually a repair or replacement under coverage.
Damaged or defective product process
- Report it. Contact us with your order number and a short description. Photos of damage help.
- We review. Our team checks the details and confirms the next step.
- Return or collect. We arrange the return of the item for inspection.
- Resolve. Once confirmed, we issue a replacement or refund as appropriate.
Refund and replacement process
- Approved replacements are dispatched once the returned item is received and checked.
- Refunds are issued to your original payment method, or by bank transfer for cash on delivery orders.
- Refunds are processed promptly after approval. The time to appear in your account depends on your bank or card provider.
- Delivery charges are refunded when the return is due to our error or a faulty item.
Non-returnable items
For hygiene and safety reasons, some items cannot be returned for change of mind once opened, unless they are faulty. These can include in-ear earbuds with broken seals and similar personal-use accessories. Items damaged by misuse after delivery are also not eligible. Faulty products always remain covered under the warranty terms.
How to request a return
Start a return by contacting our support team with your order number, or open a claim from your account. We will guide you through the rest.